Customer Service Call Centre Agent

A customer service call centre agent in Sunderland handles a variety of incoming enquiries from residents, delivering professional and empathetic support across various council services. The role involves providing clear, helpful information and resolving customer queries efficiently while working collaboratively with colleagues. Candidates should possess strong communication and interpersonal skills and maintain a calm, patient approach to problem-solving. The position requires the ability to work in a fast-paced, customer-focused environment, with prior experience in a contact centre or customer service role being desirable. The working hours are 8:30am to 5:00pm, with a weekly commitment of 37 hours, focusing on delivering seamless customer support. Technical skills needed include excellent communication, problem-solving, and teamwork skills with a customer-oriented mindset.