Customer Service Representative – Shipley

A Customer Service Representative in Shipley will manage inbound customer calls, emails, and social media queries, ensuring prompt and professional responses. They are responsible for resolving customer issues effectively on the first contact, logging complaints, supporting self-service tools, and collaborating with teams for seamless service delivery. Candidates should possess excellent communication skills, organisational abilities, and proficiency in Microsoft Office and social media platforms. A minimum of two years' experience in customer service and relevant qualifications are preferred. The role involves working Monday to Friday during rotational shifts, with targets linked to KPIs and career progression opportunities.