Corporate Admin Support Specialist
职位介绍
Provide daily B2B technical support and administrative assistance covering account updates, maintenance, and order management for corporate clients.
Serve as the first point of contact for account decision-makers, resolving issues with accuracy and composure.
Collaborate with cross-functional teams (CSMs, Sales, and Business Ops) to align on client needs and deliver tailored solutions.
Troubleshoot real-time admin and order issues (including STOs, corporate catering, and high-value orders) and escalate with a solutions-focused mindset.
Document issues, research root causes, and contribute to long-term process improvements; build productive client relationships.
Thrive in a fast-paced environment, manage multiple tasks, and leverage tools like Zendesk, Excel, Slack, Google Suite, and Salesforce.
Serve as the first point of contact for account decision-makers, resolving issues with accuracy and composure.
Collaborate with cross-functional teams (CSMs, Sales, and Business Ops) to align on client needs and deliver tailored solutions.
Troubleshoot real-time admin and order issues (including STOs, corporate catering, and high-value orders) and escalate with a solutions-focused mindset.
Document issues, research root causes, and contribute to long-term process improvements; build productive client relationships.
Thrive in a fast-paced environment, manage multiple tasks, and leverage tools like Zendesk, Excel, Slack, Google Suite, and Salesforce.
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