Corporate Admin Support Specialist
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仕事内容
Provide daily B2B technical support and administrative assistance covering account updates, maintenance, and order management for corporate clients.
Serve as the first point of contact for account decision-makers, resolving issues with accuracy and composure.
Collaborate with cross-functional teams (CSMs, Sales, and Business Ops) to align on client needs and deliver tailored solutions.
Troubleshoot real-time admin and order issues (including STOs, corporate catering, and high-value orders) and escalate with a solutions-focused mindset.
Document issues, research root causes, and contribute to long-term process improvements; build productive client relationships.
Thrive in a fast-paced environment, manage multiple tasks, and leverage tools like Zendesk, Excel, Slack, Google Suite, and Salesforce.
Serve as the first point of contact for account decision-makers, resolving issues with accuracy and composure.
Collaborate with cross-functional teams (CSMs, Sales, and Business Ops) to align on client needs and deliver tailored solutions.
Troubleshoot real-time admin and order issues (including STOs, corporate catering, and high-value orders) and escalate with a solutions-focused mindset.
Document issues, research root causes, and contribute to long-term process improvements; build productive client relationships.
Thrive in a fast-paced environment, manage multiple tasks, and leverage tools like Zendesk, Excel, Slack, Google Suite, and Salesforce.
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