First Line Support Technician
职位介绍
Deliver first-line technical support to users via telephone, email, in-person, and the self-service portal.
Log, prioritise, and escalate incidents and service requests, ensuring timely updates and high customer satisfaction.
Administer user accounts, mailboxes, and groups in Active Directory and Office 365, and assist with onboarding/offboarding.
Troubleshoot basic networking issues and hardware/software problems across Windows 11, macOS, and iOS platforms.
Coordinate with colleagues and third parties, identify recurring issues, and contribute to proactive problem solving.
Work across field, office, and home-based users, with occasional travel and out-of-hours coverage as required.
Log, prioritise, and escalate incidents and service requests, ensuring timely updates and high customer satisfaction.
Administer user accounts, mailboxes, and groups in Active Directory and Office 365, and assist with onboarding/offboarding.
Troubleshoot basic networking issues and hardware/software problems across Windows 11, macOS, and iOS platforms.
Coordinate with colleagues and third parties, identify recurring issues, and contribute to proactive problem solving.
Work across field, office, and home-based users, with occasional travel and out-of-hours coverage as required.
查看完整职位
工作职责、任职要求、技能与福利 — 免费创建账号即可查看。
或
已有账户？
登录相似职位
其他可能适合您的职位。