Customer Service Agent – Altrincham

A customer service agent role in Altrincham involves managing a high volume of inbound and outbound calls, supporting mainly older customers through application processes. The position requires confidence on the phone, an ability to work efficiently in a fast-paced environment, and a patient, empathetic manner to assist clients effectively. Candidates should be capable of explaining services clearly, building rapport quickly, and maintaining accurate records within CRM systems. Experience in call handling or customer service is preferred but not essential, with skills in communication and empathy being vital. The role offers progression opportunities and the chance to work in a growing organisation dedicated to excellent customer care.