Customer Support Account Manager

A Customer Support Account Manager in Derby manages customer relationships and service delivery across multiple projects, ensuring operational issues are resolved promptly. The role involves monitoring SLAs, KPIs, and performance metrics while coordinating with internal teams and external suppliers. Candidates should have proven experience in customer-facing roles, excellent communication, and organisation skills. Technical requirements include Microsoft Office skills, especially Excel, Teams, PowerPoint, and Word, with industry experience advantageous. The position demands a neutral and factual approach, maintaining professionalism in a fast-paced environment. The role contributes to infrastructure development projects, supporting community and economic growth.