Deskside Support Engineer

Joining the IT Infrastructure team, the Deskside Support Engineer provides efficient first and second line technical support to end-users across multiple office locations. Responsibilities include installing and configuring hardware and software, troubleshooting software and hardware issues, handling service requests and incidents, and performing IT administration tasks (user accounts, leavers, resource allocation). Maintain infrastructure standards, update the documentation library, apply OS updates, and ensure IT security policies are followed. Provide on-site support for third-line teams and travel to different offices; participate in after-hours deployments on a rota. Strong customer service, excellent communication, and problem-solving skills are essential, with experience in Windows, Office 365, Azure AD/Entra ID, Intune, M365, Teams, and related IT infrastructure technologies.