Data Science Manager
Cette offre est-elle pour vous ?
Créer mon CV Créez votre CV et découvrez votre pourcentage de correspondance avec ce poste — et avec tous les autres.
Suivez vos candidatures sur mobile L'application Whileresume, gratuite, sur iPhone et Android.
Le poste
Lead and grow a high-performing data science team focused on customer service excellence, including data scientists and data engineers.
Partner with CX leadership, Product, and Engineering to identify and reduce friction across the customer lifecycle.
Own business metrics for customer support optimization and design real-time logging and prediction systems that enable proactive interventions.
Build standardized experimentation and optimization processes, integrating with platforms to measure self-service, automation, and human resolution strategies.
Deliver actionable root-cause analyses with cost breakdowns, guiding prioritization and cross-functional decisions.
Scale analytics capabilities across the organization by building reusable tooling, anomaly detection, and governance for data-driven CX improvements.
Partner with CX leadership, Product, and Engineering to identify and reduce friction across the customer lifecycle.
Own business metrics for customer support optimization and design real-time logging and prediction systems that enable proactive interventions.
Build standardized experimentation and optimization processes, integrating with platforms to measure self-service, automation, and human resolution strategies.
Deliver actionable root-cause analyses with cost breakdowns, guiding prioritization and cross-functional decisions.
Scale analytics capabilities across the organization by building reusable tooling, anomaly detection, and governance for data-driven CX improvements.
Voir l'offre en entier
Missions, profil recherché, compétences et avantages — en créant votre compte gratuitement.
ou
Déjà un compte ?
Se connecterCes offres pourraient vous intéresser
Aucune offre vraiment proche pour l'instant — voici les plus récentes.