Customer Care Representative – Melksham

The Customer Care Representative at MillerKnoll acts as the main contact for clients, providing product and service information while resolving issues efficiently to uphold high service standards. They are responsible for understanding customer needs, building trust, and maintaining strong relationships through open communication. The role involves handling complaints, offering solutions, managing expectations, and exceeding KPIs where possible. Candidates need to be proactive, respectful, collaborative, and accountable, willing to challenge norms and pursue self-development within a values-driven environment. The position requires ownership, humility, and a drive for high standards with a focus on excellent customer care and relationship building.