Customer Service Advisor – Basingstoke

The role involves managing customer calls related to life assurance, savings, investments, and pension plans, providing support and information with empathy. Colleagues are expected to have excellent communication and problem-solving skills, with proficiency in IT and Microsoft Office. The position offers comprehensive training and is suitable for individuals from customer-facing backgrounds in contact centres, retail, hospitality or travel. Responsibilities include updating personal and financial information, assisting with plan access, and supporting families in bereavement scenarios. Candidates should demonstrate calmness under pressure, adaptability, and a commitment to delivering outstanding service. The environment is inclusive, focusing on personal development and community support, with a range of employee benefits.