Customer Service Representative – Glasgow

A customer service representative role in Glasgow involves handling inbound and outbound calls, logging customer faults and enquiries, and ensuring high-quality response times. The position requires accurate data entry and liaising with engineers to prioritise calls effectively. Candidates must communicate confidently and professionally, fostering co-operation with customers and colleagues. Experience in a customer service environment is desirable, but enthusiasm and positive attitude are essential. The role is based at the Glasgow head office, involving standard working hours and a fixed-term contract. Key responsibilities include maintaining service levels and effective workload management in a team-oriented environment.