Customer Service Representative

A Customer Service Representative is responsible for managing customer enquiries via calls and emails, accurately entering orders into the ERP system, and maintaining effective communication with clients. They must possess up-to-date technical knowledge to offer product support and identify opportunities for process improvements to enhance service efficiency. The role involves leading and coaching team members, ensuring coverage meets customer needs, and delivering high-quality service. Candidates should have strong English communication skills, experience in technical customer service, and proficiency in Microsoft Office and ERP systems, particularly IFS. A background in manufacturing and problem-solving skills are essential, with additional advantage given to candidates with German language skills.