Customer Services Advisor – Basingstoke

A Customer Services Advisor position involves handling and resolving customer queries across various communication channels, mainly focusing on repairs and service-related issues. Candidates need strong active listening, problem-solving skills, and resilience to manage complex calls confidently. Computer literacy is essential as multiple systems are used during customer interactions. Empathy and effective communication are critical to connect with clients and colleagues, fostering a supportive environment. The role offers opportunities for skill development and career progression within a friendly team. Working hours are 37 per week on a rota basis between 8.00am and 6.00pm, initially based in Basingstoke with future hybrid working options.