Call Center Agent – Redhill

A contact centre agent in Redhill operates within a professional team, handling inbound calls related to occupational pension schemes. The role involves providing support via email, assisting the administration and customer service teams, and responding to members' enquiries to meet service standards. The agent is expected to escalate calls appropriately, maintain pension scheme knowledge, and support team members during busy periods. Skills required include accuracy, ability to work under pressure, communication, and computer literacy, with experience in pensions advantageous. Participants are expected to meet KPIs, complete timesheets punctually, and deliver excellent service, promoting professionalism at all times.