Customer Service Representative – Wakefield

A customer service representative in Wakefield handles inbound calls related to banking disputes, providing excellent support with empathy and professionalism. They follow dispute handling processes, resolve customer queries efficiently, and ensure regulatory compliance. Effective communication skills, accuracy, and the ability to work independently are essential. The role requires dealing with vulnerable customers, supporting various banking channels, and managing complex cases. Technical skills include knowledge of banking procedures, customer relationship management software, and basic numeracy. The position offers full-time hours with options for on-site or remote working after initial training in Glasgow.