Customer Service Agent – Belfast

A customer service agent provides support by responding to enquiries through various channels, delivering accurate product and service information, and resolving issues professionally. The role involves maintaining detailed customer records and liaising with internal teams to address customer concerns. Effective communication, problem-solving, organisational abilities, and proficiency with Microsoft Office and CRM systems are essential. Candidates should be able to work independently from home in a reliable internet environment and possess a friendly, patient manner. Previous customer service experience and strong communication skills are desirable for this position. The role offers full remote working with regular weekday hours in a professional team setting.