CCTV Call Centre Agent – Nottingham

A CCTV call centre agent position in Nottingham involves monitoring security systems, responding to alarms, and contacting customers and emergency services promptly. The role requires handling inbound and outbound calls, accurately processing CCTV and alarm activations, and providing exceptional customer service. Candidates should be strong communicators, capable of working independently and calmly under pressure, with attention to detail. Previous experience in a contact centre or customer service environment is desired, and a CCTV (SIA) badge is advantageous but not compulsory. The role offers training, with weekend shifts from 8:30 am to 7 pm, and involves teamwork and initiative. The position is part time, with 19 hours weekly, and focuses on maintaining security and customer satisfaction.