Customer Service Advisor – Belfast

A Belfast-based public sector organisation seeks customer-focused individuals for its contact centre team. The role involves handling inbound calls and digital enquiries, providing accurate travel information, processing reservations and supporting customer complaints with professionalism. Candidates need experience in customer service, good communication skills, and proficiency in Office applications. Flexibility for full-time or part-time shifts, including evenings and weekends, is essential. Desirable skills include experience in contact centres, e-commerce, and familiarity with online journey planning tools. The position offers hybrid work options and competitive hourly rates, with work hours tailored to individual needs.