Customer Service Agent – Gatwick

The role of Customer Service Agent involves ensuring high standards of customer service for passengers departing and arriving at Gatwick airport. The position requires supervising ground handling staff and performing various airport operational duties including baggage handling, ramp operations, lounge and catering services, as well as clerical and administrative tasks. It involves shift work, including weekends and bank holidays, requiring flexibility and adaptability to operational needs. Candidates should have strong communication skills, a helpful personality, and knowledge of fares, ticketing, and airport procedures such as baggage and reservation systems. The role demands the ability to perform under stress, work independently or in a team, and quickly learn new skills. Candidates must have the unrestricted right to work in the UK and be able to obtain an airside pass.