Customer Service Representative – Dudley

A Customer Service Representative at Dudley Building Society supports members by delivering excellent service, handling enquiries, resolving issues, and managing accounts. They are responsible for till activities, administrative tasks, and working collaboratively with colleagues to achieve customer satisfaction and branch targets. The role involves supporting members through key life events via remote channels and working in a flexible, shift-based schedule including some Saturday hours. Candidates should be passionate about customer solutions, proactive, approachable, and excellent communicators who embrace community needs and are eager to develop skills. The position offers a part-time role based in Dudley, with opportunities for professional growth within the organisation. Technical skills required include customer service, communication, problem-solving, and knowledge of banking products.