Member Experience Data Analyst
仕事内容
Lead analysis and reporting of member experience metrics across CAHPS, CMS Star Ratings, complaints, and call center engagement.
Develop dashboards and predictive insights to inform initiatives that improve member engagement, satisfaction, and retention.
Serve as the primary analytics owner for CMS Star Ratings Member Experience measures and monitor performance across CAHPS domains.
Perform deep-dive analyses of survey responses, member feedback, and operational data to identify root causes and opportunities for improvement.
Collaborate with cross-functional teams to translate insights into actionable initiatives that optimize disenrollment and service utilization.
Design and maintain data pipelines, data quality processes, and automated reporting using SQL, Snowflake, and BI tools to support leadership decisions.
Develop dashboards and predictive insights to inform initiatives that improve member engagement, satisfaction, and retention.
Serve as the primary analytics owner for CMS Star Ratings Member Experience measures and monitor performance across CAHPS domains.
Perform deep-dive analyses of survey responses, member feedback, and operational data to identify root causes and opportunities for improvement.
Collaborate with cross-functional teams to translate insights into actionable initiatives that optimize disenrollment and service utilization.
Design and maintain data pipelines, data quality processes, and automated reporting using SQL, Snowflake, and BI tools to support leadership decisions.
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