Customer Service Representative – Dudley

A Customer Service Representative at Dudley Building Society is responsible for maintaining high customer satisfaction by addressing enquiries, resolving issues, and managing till activities. They handle administrative tasks to support account management and work collaboratively across the organisation to deliver positive customer outcomes. The role involves supporting members remotely during significant life moments and working across flexible hours, including some Saturdays. The candidate should be passionate about client solutions, collaborative, curious about the society's offerings, and capable of effective communication. Flexibility to work across branches, a proactive attitude, and a desire for personal development are essential in this role.