Customer Service Representative – Wellesley

The role involves handling customer interactions related to electric, water, stormwater, and sewer services, including inquiries, complaints, and service requests via various communication channels. The incumbent will process new service applications, generate and send utility bills, and manage payments and refunds while maintaining precise billing data. Responsibilities extend to investigating meter reading discrepancies, collaborating with field technicians, and supporting conservation initiatives. The position requires excellent organisational skills, attention to detail, and the ability to remain calm during emergencies, handling multiple tasks efficiently. Proficiency in Microsoft Office and strong communication skills are essential, with a valid driver’s licence and team-oriented attitude also necessary.