Call Centre Agent – Leeds

A call centre agent in Leeds will be responsible for building and maintaining a study participant database, conducting phone screenings, and assessing potential volunteers for clinical trials. The role requires excellent communication skills, empathy, and the ability to work efficiently under changing priorities. Candidates should have basic IT proficiency and a minimum of GCSE-level education. Previous call centre experience or related customer service roles are desirable but not essential as full training is provided. The position involves typical working hours from 8am to 4pm or 9am to 5pm, with occasional extended hours until 8pm, and a fast-paced work environment. Successful candidates will contribute to groundbreaking medical research in a pioneering clinical setting.