Account Manager – Derby

An Account Manager in Derby acts as the primary contact between the customer and the operations teams, overseeing service delivery and building strong relationships. They review performance data and KPIs to identify trends and implement improvements, ensuring customer satisfaction. The role involves leading meetings, performance reviews, and discussing future opportunities with clients. The manager collaborates with operational teams to meet customer requirements and resolve escalations efficiently. They identify growth opportunities and suggest service enhancements, analysing data to improve overall performance. Strong communication, analytical skills, and supply chain knowledge are essential to succeed in this fast-paced environment.