Call Centre Agent – Leeds

A call centre agent in Leeds will be responsible for building and maintaining participant databases for clinical trials, ensuring accuracy and timeliness. They will conduct phone screenings, assess suitability for studies, explain trial details to participants, and schedule appointments efficiently. The role requires excellent communication skills, empathy, and IT proficiency in Microsoft Office. Previous experience in call centres, customer service, retail, or technical support is desirable, but full training will be provided. The position involves working a 37-hour week with flexible hours, including some extended evening shifts. Adaptability, professionalism, and the ability to handle a fast-paced environment are essential for success in this role.