Call Centre Agent – Leeds

The role involves managing a database of study participants, performing phone screenings, assessing participant suitability, explaining study details, and scheduling appointments. Excellent communication and telephone skills are essential, along with IT proficiency in Microsoft Office. Candidates with experience in call centres, customer service, retail sales, or technical support are encouraged to apply, even without clinical trial experience. The job requires adaptability to fast-paced environments and changing priorities, with full training provided. Working hours typically span 8am to 4pm or 9am to 5pm, with some evenings until 8pm on a rotational basis. It is a full-time, permanent position in Leeds, offering an opportunity to contribute to innovative medical research.