Front Office Assistant I

Responsible for front office operations supporting multiple medical practices with a focus on patient intake and registration.
Complete pre-arrival processes, assist patients with information forms, and verify registration data and insurance eligibility.
Manage scheduling tasks, confirm and reschedule appointments, and process arrivals, cancellations, no-shows, and changes according to protocol.
Provide professional phone coverage, screen and route calls, and maintain a welcoming and safe lobby environment.
Handle payments and batch processing with accuracy, ensuring proper receipts and reconciliation with the EHR system.
Identify improvement opportunities, escalate issues as needed, and support additional duties as assigned while maintaining HIPAA-compliant practices.