Call Centre Agent – Glasgow

A call centre agent in Glasgow communicates with customers over the phone, assisting them in choosing products and services, with an emphasis on building relationships and understanding customer needs. Responsibilities include providing excellent customer service, achieving targets, and completing a Level 2 NVQ in Customer Service as part of an apprenticeship. The role requires resilience, motivation, and communication skills, with full training provided on technology and products. The position offers a full-time salary, incentives, and opportunity for career development through programmes like Aspire. It promotes a diverse, inclusive working environment and a flexible, supportive workplace. Candidates should be self-motivated, personable, and able to thrive in a fast-paced environment.