Customer Service Agent

Based in Sheffield City Centre, this role involves handling customer interactions across calls, emails, and live chats, focusing on troubleshooting and resolving issues efficiently. Candidates must develop product knowledge, maintain strong relationships, and contribute to customer retention strategies by providing personalised support. The role requires solving problems, documenting interactions, and collaborating with teams to ensure a seamless experience for customers. Staff are expected to participate in ongoing training to improve skills and stay informed about industry trends. The position entails a shift rota between 9:00am and 8:00pm, including weekends, with opportunities for overtime and career development.