Customer Service Representative – Walsall

A Customer Service Representative in Walsall supports customers with queries about policies and products, ensuring an excellent service experience. The role involves identifying customer needs, explaining options, and recommending relevant products while adhering to regulatory standards. Candidates should demonstrate strong listening skills, resilience, and confidence in computer use, with a focus on accuracy and process compliance. The role requires working in a fast-paced environment, with full training provided to develop product knowledge and system skills. Flexible shifts include evenings and weekends, with a transition to hybrid working after probation. This position offers career development within a respected home assistance provider in the UK.