Customer Service Representative – Northampton

A customer service representative ensures effective communication with customers through calls and emails, resolving queries promptly and accurately. They process orders efficiently while maintaining customer satisfaction by providing clear information about deliveries. The role requires strong organisational skills, proficiency with Microsoft Office, and the ability to work under pressure in a fast-paced environment. Candidates should have previous experience in customer-facing roles, with a passion for delivering excellent service and a customer-centric attitude. Skills in interpersonal communication, time management, and adaptability are essential for success in this position. The role involves supporting customers with orders and queries during business hours from 10am to 7pm, Monday to Friday.