Customer Service Representative – Shipley

A Customer Service Representative in Shipley will support the operations team by delivering a high-quality customer experience through handling enquiries, support, and resolution across various channels including phone, email, and social media. The role involves managing an average of 40 inbound calls daily, logging and escalating complaints, and collaborating with teams to ensure seamless resolutions. Candidates should have at least two years' experience in customer service, excellent communication skills, and proficiency with Microsoft Office and social media platforms. A background in customer service, administration, or equivalent qualifications such as GCSEs or NVQ Level 2–3 is preferred. The position offers rotational shifts Monday to Friday, with opportunities to progress to a higher OTE based on performance.