Customer Service Representative – Wakefield

This role involves handling inbound calls to assist customers with banking services, disputes, and financial support, ensuring excellent customer service. The position requires effective communication skills, emotional intelligence, and the ability to manage complex situations. Candidates should have at least one year of telephony experience, particularly in handling customer inquiries and resolving disputes. The role offers full-time hours with flexible working options after initial training, including on-site and remote work. Skills in problem-solving, accuracy, and working independently are essential, along with a proactive approach to customer issues. The environment involves regulated banking processes, collaboration with team members, and a focus on customer satisfaction and compliance.