Customer Service Representative – Ilkeston

A customer service and administrative role in Ilkeston involves managing customer enquiries via phone and email, producing quotes, processing orders, handling payments, managing returns and refunds, sourcing courier quotes, tracking parcels, and executing administrative tasks. The role requires an organised, self-motivated individual with a positive outlook, and computer literacy is essential. Prior experience is not necessary; eagerness to learn and dedication to excellent customer service are valued, along with a driving licence. The position can be full-time or part-time and is offered on a permanent basis, including apprenticeship options. Candidates should ideally have GCSEs or equivalent qualifications and a driving licence.