Customer Service Agent – Ilkeston

A customer service role is available in Ilkeston, where the successful candidate will respond to customer enquiries via telephone, email, and live chat, providing advice and support to ensure a positive experience. The position involves resolving customer issues promptly with professionalism and courtesy, maintaining high service standards. Candidates should possess strong communication skills, problem-solving abilities, and a customer-focused attitude. Technical knowledge related to customer service tools and medical device industry compliance is beneficial. The role is based on an 18-month contract, working Monday to Friday, with a focus on delivering exceptional service with a sense of empathy and efficiency.