Customer Service Advisor – Towcester

A customer service adviser in Towcester manages daily communications regarding orders, quotations, and customer inquiries via email, phone, and live chat. They review and process customer purchase orders, create sales quotes, and follow up using CRM tools. The role involves monitoring order data, assisting in expediting and fulfilling orders, and producing system reports. Additionally, they process backorder and forward order reports and conduct customer feedback surveys to improve service quality. Maintaining and updating customer pricing and relaying procurement and inventory information form key responsibilities. The position requires strong communication skills and the ability to develop existing customer relationships to enhance satisfaction and loyalty.