Contact Centre Agent – Belfast

A contact centre agent in Belfast handles inbound calls to assist customers effectively, ensuring queries are resolved correctly the first time. The role involves managing customer data accurately and assessing claims through electronic communication, supporting service digitisation efforts. The position requires strong verbal and written communication skills, process adherence, and resilience in a fast-paced setting. Employment includes working Monday to Friday from 9 am to 5 pm, with a hybrid working model. Candidates must have an Access NI application number, a cleared certificate, and a verified right to work. The role offers an opportunity to make a meaningful impact in public service within a supportive team environment.