Senior Data Analyst - Sunderland

A Senior Data Analyst is sought to join a global online platform's customer service team in Sunderland. The role involves analysing large datasets, creating dashboards and reports, and driving operational and strategic improvements through data insights. Candidates should have proficiency in SQL, experience with data visualization tools, and strong communication skills. The position requires collaboration with engineering and product teams to ensure data reliability and to identify optimisation opportunities. A background in customer service or e-commerce environments is advantageous, with a proactive, independent approach to project management. The role offers a hybrid work model with three days in the Sunderland office and two days remote, supporting a growth-oriented and inclusive organisational culture.