Level I Helpdesk Technician
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职位介绍
Join as a Level I Helpdesk Technician providing first-line IT support for on-site users in an educational setting.
Respond to requests in-person, by phone, or via the helpdesk system, and escalate as needed to Level II.
Install, configure, and support desktops, laptops, Chromebooks, and iPads, plus printers and peripherals.
Maintain Windows client devices and Windows domain services, diagnose issues in Windows, Microsoft Office, and Google Workspace.
Perform system imaging and deployment, basic network troubleshooting (DHCP, DNS, Wi-Fi), and manage antivirus/antispam tasks.
Document work in trouble tickets, maintain asset inventory, and uphold IT policies while collaborating with educators and staff.
Respond to requests in-person, by phone, or via the helpdesk system, and escalate as needed to Level II.
Install, configure, and support desktops, laptops, Chromebooks, and iPads, plus printers and peripherals.
Maintain Windows client devices and Windows domain services, diagnose issues in Windows, Microsoft Office, and Google Workspace.
Perform system imaging and deployment, basic network troubleshooting (DHCP, DNS, Wi-Fi), and manage antivirus/antispam tasks.
Document work in trouble tickets, maintain asset inventory, and uphold IT policies while collaborating with educators and staff.
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