Support Vendor Operations Manager
在手机上跟进您的申请 Whileresume 免费应用，支持 iPhone 和 Android。
职位介绍
Own day-to-day vendor performance across all support BPO partners, acting as the primary DRI for operational updates, issue resolution, and escalations.
Define and manage SLAs, KPIs, and quality scorecards; conduct regular business reviews to drive accountability.
Design scalable onboarding and enablement programs to ramp vendor agents on products, policies, and workflows.
Lead vendor sourcing, RFP processes, and contract structuring with Legal and Finance, including transitions and off-boarding planning.
Collaborate across Support Operations, Learning & Development, IT/Security, and Procurement to ensure readiness for launches and coverage changes.
Monitor spend and utilization, strengthen CSAT, quality, safety, and brand voice across the vendor footprint.
Define and manage SLAs, KPIs, and quality scorecards; conduct regular business reviews to drive accountability.
Design scalable onboarding and enablement programs to ramp vendor agents on products, policies, and workflows.
Lead vendor sourcing, RFP processes, and contract structuring with Legal and Finance, including transitions and off-boarding planning.
Collaborate across Support Operations, Learning & Development, IT/Security, and Procurement to ensure readiness for launches and coverage changes.
Monitor spend and utilization, strengthen CSAT, quality, safety, and brand voice across the vendor footprint.
查看完整职位
工作职责、任职要求、技能与福利 — 免费创建账号即可查看。
或
已有账户？
登录您可能也感兴趣的职位
暂无高度相似的职位 — 以下是最新职位。