Customer Support Agent – Bristol

A customer support agent role is available with a public sector organisation based in Bristol, focusing on providing advice and assistance via phone and email. The position involves handling inbound queries, logging interactions on a CRM system, and referring complex issues to specialist teams. Candidates are expected to have previous experience in customer service, good communication skills, and the ability to work independently with best organisational practices. Knowledge of IT systems and confidentiality procedures are necessary, along with a professional approach and empathy. The role requires managing a varied workload while delivering high-quality support during busy periods. This temporary position starts in August 2026 and offers a full-time schedule on-site, lasting six weeks.