Contact Centre Agent – Livingston

Energy Assets seeks a contact centre agent to manage inbound and outbound customer calls, resolve enquiries, schedule appointments, and liaise with teams to ensure timely service delivery. The role involves preparing documentation, maintaining clear communication, escalating issues, and contributing to team performance. Candidates should have experience in customer service environments, with strong communication, multitasking, and IT skills. Experience in utilities or field services is desirable but not essential. The position offers a stable career, training, and progression opportunities in a leading utility infrastructure company.