Service Desk Coordinator
応募状況をスマホで確認 Whileresume の無料アプリ（iPhone・Android）。
仕事内容
Support the service desk by managing ticket triage, SLA adherence, and escalation workflows.
Assign tickets to the correct boards and coordinate remote and onsite technician scheduling based on urgency and contractual SLAs.
Capture and update essential client incident data, including location, contact information, requestor details, and device name.
Collaborate with the Service Desk Manager to monitor performance metrics and ensure targets are met.
Receive comprehensive training on service desk operations with the goal of advancing to a full service desk engineer.
Maintain strong communication, take initiative, and uphold security and data privacy guidelines.
Assign tickets to the correct boards and coordinate remote and onsite technician scheduling based on urgency and contractual SLAs.
Capture and update essential client incident data, including location, contact information, requestor details, and device name.
Collaborate with the Service Desk Manager to monitor performance metrics and ensure targets are met.
Receive comprehensive training on service desk operations with the goal of advancing to a full service desk engineer.
Maintain strong communication, take initiative, and uphold security and data privacy guidelines.
求人の全文を見る
業務内容、求める人物像、スキル、待遇 — 無料アカウントの作成で閲覧できます。
または
すでにアカウントをお持ちですか？
ログインこの求人は終了しました — こちらは募集中です
近い求人はまだありません — 最新の求人をご紹介します。