Contact Centre Agent – Leeds

A contact centre agent handles customer calls, providing accurate information and problem resolution within a fast-paced environment. The role involves managing up to 70 calls daily, delivering professional customer service, and documenting interactions accurately. Candidates should demonstrate experience in handling inquiries, strong communication skills, and proficiency with office tools such as Outlook, Word, and Excel. It requires a suitable home workspace, reliable internet, and adherence to DSE guidelines. The position offers opportunities for career growth in a supportive setting. Working hours are Monday to Saturday, with shifts covering mornings, afternoons, and evenings.