Call Centre Agent – Sheffield

A Call Centre Agent in Sheffield manages customer enquiries through effective communication, problem-solving, and maintaining accurate records. The role involves resolving account issues, providing personalised assistance, and documenting interactions using CRM systems. Candidates are expected to demonstrate strong interpersonal skills, organisational ability, and a customer-focused approach, with experience in customer service preferred. The position emphasises collaboration, ongoing training, and contributing to a positive work environment. It offers full-time and part-time options, with professional development and career growth opportunities. The role requires working in person in Sheffield and entails adherence to confidentiality and company procedures.