Customer Service Advisor – Hebburn

A full-time customer service advisor position is available in Hebburn, supporting the home emergency claims team by handling inbound and outbound calls, logging claims, and scheduling engineer visits. The role requires accurate data entry, updating customers on progress, and collaborating with colleagues to ensure service quality. Candidates should possess at least two years' call centre experience, excellent communication skills, attention to detail, and comfort with computer use and multitasking. The position involves working shifts between 6:00 am and 10:00 pm over a 12-week rotation, including early mornings and late evenings, with full availability for initial training. Compensation starts from the national minimum wage, complemented by weekly pay, performance bonuses, a pension scheme, and on-site parking, with additional annual leave incentives.