Client Account Manager – Leeds

A Client Account Manager in Leeds manages a portfolio of existing customers, fostering long-term relationships and acting as a trusted advisor. They support customer retention by ensuring clients derive maximum value from their solutions and identify opportunities for expansion. The role involves leading renewal discussions, understanding customer needs, and monitoring engagement to spot growth and risk areas. It requires delivering high-quality customer experiences through regular contact and proactive management. Candidates should have experience in relationship management within SaaS or professional services, strong communication skills, and a collaborative approach to teamworking. Technical skills include using customer data and insights to inform strategic decisions and support customer conversations.