Customer Service Representative – Dudley

A Customer Service Representative at Dudley Building Society is responsible for providing excellent customer service, handling enquiries, resolving issues, and maintaining customer satisfaction. The role involves managing till activities, completing administrative tasks, and supporting members through key life events via remote channels. It requires strong communication skills, a proactive approach, and the ability to work collaboratively across branches to meet targets. Flexibility is essential, as the role may include split hours across branches, including some Saturday mornings. Candidates should be member-focused, approachable, curious, and eager to develop their skills within the organisation.